BEND TOOLING INC.: Rotary-Draw Tube-Bending Tools ~ Die Sets ~ Mandrels ~ Wipers ~ Mandrel-Bending Tools
CUSTOMER SERVICE FAQ'S
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ANSWERS TO CUSTOMER SERVICE FAQ'S
Whom do I contact at Bend Tooling for help?
Go to our Customer Service section for a complete list of Bend Tooling personnel who are available to assist with your inquiries, quote requests, orders, and problems. Otherwise, you can go to our "About Us" section for full contact information.
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How do I request price and delivery for Bend Tooling products?
We have full instructions on what information we need to prepare a quotation request for you. (Click here.) For further assistance, contact either Dan Bradley or Bill Tingley by e-mail or by phone (toll-free from the U.S. or Canada 1-800-284-8823 or worldwide 616-454-9965).
If you already know what information we need, we have two convenient quote request forms that you can print out, fill in, and fax to us at 616-454-9958. The first one is for quick quote requests and the other is for detailed requests for quotation.
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How do I apply for credit with Bend Tooling?
To apply for credit, please contact Bridget Dupont-Tingley, our new business development manager, by e-mail or by phone (toll-free from the U.S. or Canada 1-800-284-8823 or worldwide 616-454-9965, voice mail extension 117).
Our normal credit terms our "net 30". We will also ship C.O.D. and accept payment by check, wire, or credit card. If you place an order over your credit limit, a prepayment for a portion of your order may be necessary. This is usually because of the special material we must commit to purchasing to fill your order.
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How do I place an order for Bend Tooling products?
We are mail-order business. We accept orders via phone, fax, e-mail, and mail. Click here for additional information.
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What information does Bend Tooling need to process my order?
If we have given you a written quotation for the tooling you want to order, we likely have all of the information we need. If not, we usually need the same information required to respond to a request for quotation. Click here for those details.
Also, if you are ordering a die set for a rotary-draw bending machine that we have not previously tooled, we will need to confirm the mounting specifications for the dies. To that end, we will send you a set of verification drawings that you can easily review and either confirm or alter the mounting specs.
Finally, once we have entered your order into our system, we will send to you a sales order confirmation identifying the quantity and part number of each product you have ordered, along with notification of the terms and any special considerations we are aware of. If you need to change information or supply us with any addition information, we can usually accommodate you at this point if we receive an immediate response to the sales order confirmation.
Click here for other details.
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Can I pay for my order with a credit card, debit card, or corporate purchase card?
Yes. We accept MasterCard, Visa, and American Express. We encourage our customer to pay for orders with these cards and do not apply any surcharges or fees for their use.
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How do I get the status of an order I placed with Bend Tooling?
We ship out 96% of the orders we receive by the date promised in the sales order confirmation we send to you after entering your order. (This figure is the result of our most recent ISO9001 audit.) Therefore, it usually won't be necessary to contact us about order status. However, if you need this information, please contact Brian Tingley by e-mail or by phone (toll-free from the U.S. or Canada 1-800-284-8823 or worldwide 616-454-9965).
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How do I track an order Bend Tooling has shipped to me?
We ship most orders to all points by UPS for normal delivery and UPS-Red for express delivery. If you order is exceptionally heavy or large, we will use a quality freight service available in your area. If you have a preferred package delivery or freight service, we will ship your order by that carrier if you provide us with your account number for it.
If we have shipped your order via UPS, you can track it on-line using the information on the sales order confirmation we sent you. Click here for detailed instructions. Otherwise, contact Brian Tingley by e-mail or by phone (toll-free from the U.S. or Canada 1-800-284-8823 or worldwide 616-454-9965).
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Whom do I talk to if I have a problem?
You can always contact Dan Bradley, Bend Tooling's vice president, or Bill Tingley, the general manager, about any problem. Otherwise, for a specific problem, please click here for a list of Bend Tooling personnel to contact.
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MAIL
TO:
Bend Tooling Inc. ~ 1009 Ottawa Avenue, N.W. ~ Grand Rapids, Michigan 49503,
U.S.A.
TOLL-FREE (U.S.A. & Canada): 1-800-BTI-TUBE (1-800-284-8823) ~ WORLDWIDE: 616-454-9965
FAX: 616-454-9958 ~ E-MAIL: info@bendtooling.com
INQUIRIES | REQUESTS FOR QUOTATION | ORDER PLACEMENT | CUSTOMER SERVICE
©Bend Tooling Inc., 2006