BEND TOOLING INC.: Rotary-Draw Tube-Bending Tools ~ Mandrels ~ Wipers ~ Bend Dies ~ Mandrel-Bending Tools
CUSTOMER SERVICE
THE CUSTOMER IS KING
What more needs to be said? The proof is in our product quality and customer service. Let us help you tool your next tube-bending application and you'll be pleased that you did. Your satisfaction is guaranteed.
We work hard to avoid problems in delivering to you the information, products, and assistance you need from Bend Tooling. However, mistakes will still happen as will occasions for dissatisfaction. At those times, we ask that you let us know about a problem as soon as possible. For the quickest response, we recommend that you contact by phone at 1-800-284-8823 (toll-free from the U.S. and Canada) or at 616-454-9965 (from all other points in the world) or e-mail (click on the name of the person below for the address) the following depending upon the trouble you are experiencing:
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Troubleshooting - Rod Malone, Steve Parrow, Dan Bradley, or Bill Tingley. |
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Engineering - Dan Bradley. |
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Product Defects - Dan Bradley. |
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ISO 9001 Compliance - Brian Tingley. |
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Order or Shipping Errors - Brian Tingley. |
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Website or E-mail Glitches - Bill Tingley. |
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Billing or Payment Problems - Bridget Dupont-Tingley or Mary Hines. |
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Credit Terms or References - Bridget Dupont-Tingley or Mary Hines. |
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Other Customer Service Issues - Bridget Dupont-Tingley or Mary Hines. |
Otherwise, you can always contact Dan Bradley, Bend Tooling's vice president, or Bill Tingley, the general manager, about any problem.
OTHER CUSTOMER SERVICE NEEDS
If you are not sure of the best way to contact us about any matter, please send us an e-mail message at info@bendtooling.com or a voicemail message at either 1-800-284-8823 (toll-free from the U.S. and Canada) or 616-454-9965 (from all other points in the world). Our office manager Mary Hines will direct your message to the appropriate person for a prompt response.
ELIMINATE C.O.D. SHIPMENTS - WE ACCEPT MASTERCARD, VISA, AND AMERICAN EXPRESS
CONTACT LINKS
FREE COPY OF "THE ROTARY-DRAW TOOLING GUIDE"
FREE COPY OF THE LATEST BEND TOOLING TECHNICAL BULLETIN
MAIL
TO:
Bend Tooling Inc. ~ 1009 Ottawa Avenue, N.W. ~ Grand Rapids, Michigan 49503,
U.S.A.
TOLL-FREE (U.S.A. & Canada): 1-800-BTI-TUBE (1-800-284-8823) ~ WORLDWIDE: 616-454-9965
FAX: 616-454-9958 ~ E-MAIL: info@bendtooling.com
INQUIRIES | REQUESTS FOR QUOTATION | ORDER PLACEMENT | CUSTOMER SERVICE
©Bend Tooling Inc., 2006